05 Credit returns and payment refunds
Failed jobs: the reserved generation credits return automatically, including when a provider rejects the job. This is an account credit adjustment, not a refund to a payment card.
Unused packs: request a full refund within 14 days of purchase if no credits from that pack have been used. An approved refund returns to the original payment method and removes the pack’s credits. Partly used packs are not refundable unless applicable law requires otherwise.
Billing problems: report duplicate charges or a paid pack that never arrived within 30 days so we can investigate and refund the affected charge. A delivered result is not refundable merely because its style differs from your expectations. For a clearly broken result, such as missing audio or a character, provide the job ID for review; we may restore generation credits.
Email support@figuresofyou.com from your sign-in address with the purchase reference and date. Approved refunds are issued within 10 business days; the payment method or bank may need additional time. Mandatory consumer rights continue to apply.
For EU or UK consumers, starting generation requests immediate performance of the service and affects withdrawal rights for consumed credits. Unused credits remain subject to the 14-day policy. Contact support about a billing problem before opening a chargeback. Reversed payments remove the associated credits; an account may be restricted if those credits were already spent.